Shipping Important Information: Products ordered on this website are only available for delivery in Singapore and Malaysia. For customers in mainland China and Hong Kong, please search for RITKIT flagship store on Tmall. Customers from Europe, America, Oceania, and other regions are advised to contact our website customer service or email support@ritkit.com.cn to complete the purchase process.

Shipping Time

Shipment times for each product may vary. Under normal circumstances and product availability, all items are dispatched from our warehouse within 2 working days after payment is successfully made. Customers will receive the items within 7 days from the items leaving the warehouse under normal circumstances. Occasionally, deliveries may be delayed by uncontrollable external factors such as epidemics, pandemics, disease, and other naturally occurring inclement weather such as tsunamis or earthquakes. We will inform customers of any potential delays under these circumstances. RITKIT MUSIC does not guarantee these shipping times; all timelines are given as a guide and are subject to change.

Shipping Services

Orders will be shipped by recognized couriers, such as DHL, EMS, FedEx, or UPS. Due to air transportation restrictions, it is recommended that customers do not purchase more than two products containing batteries per order.

Shipping Fee

Free shipping is available to some regions. RITKIT MUSIC reserves the right to change the free shipping offering at any time without notification. Areas where shipping fees apply will be highlighted at the point of checkout. *Please note: Customs fees may also be payable by the customer to specific regions. If you are unsure if your area will be affected, please contact our customer service email. If your order does not qualify for free shipping, the shipping fee will be shown on the checkout page and included in the total purchase price. Customs/import fees, where applicable, will be charged to the customer by customs/couriers in the destination country. Customers will be notified of these charges by the courier, which can reach up to 35% of the total price paid for the order. RITKIT MUSIC will not be liable for these customs fees where applicable.

Shipping Notice

If customers have special shipping requirements, please contact us before purchasing as all purchases made are final and cannot be amended once placed.

Please confirm your address information on the checkout page before clicking the CONFIRM PURCHASE button.

If the wrong address is entered on the order details, please contact us immediately via the service email address. We will subsequently contact the designated carrier to amend the details where possible.

If customers request to change the address after the order has been shipped, RITKIT MUSIC cannot guarantee the address information can be updated and customers may bear the extra shipping cost for changing the address. Products will be shipped to the country where the order is placed.

We do not provide the service of changing the address for a different country. Additionally, you need to take responsibility for all possible risks and expenses caused by changing the address after the order has been shipped.

You must ensure that the name, address, and contact information are correct so that we can deliver your items successfully. If there is an error in the delivery information, you will be responsible for all possible risks and costs after the order has been shipped.

Shipment Notification

After an order is processed and shipped, customers will receive a notification email. The designated express company’s official website can then be checked to track your item's latest shipment status and sign up for any available tracking updates.

Tracking Your Order

1. Log in to your RITKIT MUSIC account and check your “Orders” to get the express/tracking number.

Alternatively, the shipment notification email sent out by RITKIT MUSIC will also contain the express number.

Inspection and Sign

Because RITKIT MUSIC products are generally quite valuable, please inspect the package upon delivery. If it appears to be damaged or deformed, please do not sign for the delivery. In such cases, please contact us via support@ritkit.com.cn If the customer or designated receiver of the consignment signs for the items without inspection, the customer will be responsible for all possible damage or deformation risks. RITKIT MUSIC does not provide a return service under these circumstances. Please refer to the Return Policy for more information. Once the customer (or someone else on their behalf) signs for the item, RITKIT MUSIC considers this acceptance of the package, quantity, and product. To protect your rights, RITKIT MUSIC recommends filming a complete unboxing video and checking the items according to the packing list. If any items are missing or damaged, please contact RITKIT MUSIC within 24 hours of receiving the package to resolve the situation immediately. If customers cannot provide a video illustrating the above, RITKIT MUSIC will not be in a position to deal with any damaged goods or problems created during delivery.

Please contact our email support@ritkit.com.cn if there is any problem with your payment.